Water Leaks

Water leaks can cause material damage, create additional consumption costs and reduce water pressure. Before finding non-visible water leaks (water leaks underground) and burst mains pipes, we have to determine where the pipe is. Where the water is seen at the surface may not always indicate where the burst pipe is located. If you have a water leak at your property first locate the mains water stop tap to the property this can usually be located under the kitchen sink, turn clockwise to isolate the supply to the property.

Gas escape

It’s crucial to act quickly in a gas emergency. These are the steps you need to take to stay safe:

• Get fresh air immediately; make sure you open all doors and windows to ventilate the area.
• Turn off the gas emergency control valve (also called gas emergency shut off valve) at the meter, unless the meter is located in a basement or cellar or at the LPG bulk tank or storage vessels.
• Extinguish all naked flames and don’t smoke.
• Don’t operate electrical switches (including turning light switches on or off) because this can ignite escaping gas.
• Call the gas transporter emergency service number and they will send a engineer out same day. Contact number- 0800 111 999
• If the attending emergency operative identifies an issue with any gas appliances, follow their advice concerning the use of the equipment. Where advised, contact a Gas Safe registered engineer to fix the appliance and check it’s safe.
• If you’re feeling unwell, visit your GP or hospital immediately and let them know you may have been exposed to carbon monoxide.
• Don’t turn the gas supply on again until it’s been checked by a Gas Safe registered engineer.